Hello Joy,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused. While we strive to provide as much information as possible about our Uvlizers, we understand how important it is to have all relevant details before making a purchase.

Our products are designed to be highly effective, which is why they must be used with caution around pets and plants, as stated in the instructions on the box, the user manual, and our website. However, we’ll take your suggestion into account and work to ensure this information is more prominently displayed in our advertising materials.

We’d love to help resolve this issue for you. Please reach out to our customer service team at https://uvlizer.gorgias.help/en-US, and we’ll be happy to assist you further.

Hi Mark,

We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We completely understand how upsetting this situation is, especially since you were expecting delivery before Christmas.

Due to unforeseen inventory shortages, some orders were delayed, and we regret that this was not communicated to you sooner. That is not the experience we want for our customers. Please know that we are actively working to restock and fulfill all pending orders as quickly as possible.

Thank you for your patience while we do our best to make things right. I see that our support team is already working with you on this personally.

Hi Ruth,

Thank you so much for your support! We're thrilled to hear that you're impressed with your Uvlizer bundle and that it’s working well—especially in the bathroom with the litter boxes. That’s a great use for it!

We truly appreciate your loyalty and hope your new units work just as well for you. If you ever need any assistance, feel free to reach out at https://uvlizer.gorgias.help/en-US.

Thanks again for choosing Uvlizer!

Hi Robin,

Thank you for sharing your experience. Uvlizer is designed to work over time, and we typically recommend consistent use for at least 30 days to see noticeable results, especially for mold and dust reduction. Factors like room size, ventilation, and frequency of use can also impact effectiveness.

We appreciate your patience and would love to assist you further if needed. If you have any questions or concerns, please visit our support center at https://uvlizer.gorgias.help/en-US.

Looking forward to hearing your results!

Hi Donna,

Thank you for your feedback. We’re sorry to hear that you didn’t notice a difference after using the Uvlizer. For best results, we recommend consistent use over 30 days, as effectiveness may vary depending on factors like room size and exposure time.

If you’re still not satisfied after 30 days, we do offer a 90-day return policy. Please visit our support center at https://uvlizer.gorgias.help/en-US for more details or to speak with someone on our team.

We appreciate your support!

Hi Maryann,

Thank you for your kind words! We’re so glad to hear that you’re enjoying the Uvlizer and that the holiday special allowed you to share it with your entire family. It’s wonderful to know the tower is working well for you!

We truly appreciate your support and hope you continue to enjoy the benefits. If you ever need anything, feel free to reach out!

Hi Anne,

Thank you for sharing your feedback, and we're sorry for the inconvenience you've experienced. We do include clear directives regarding plants and pets in our packaging and on our website to ensure safety during use. However, we understand that moving plants, especially heavy ones, can be challenging, and we appreciate your input on this.

If you’d like to return the units, we’re happy to assist. Please visit https://uvlizer.gorgias.help/en-US to request a return, and our team will follow-up with you to assist you with the process.

Thank you again for your feedback, and we’re here to assist however we can.